1. The traditional method of service:
A)Utilize and sell and serve the site, can carry on the follow-up service to the customer .
B)The customer can carry on various kinds of technical advice through various forms, such as telephone, fax or electronic postbox,etc. .
C)Set up perfect customer service file.

2. The online method of service:
A)Through the online exchange of technology, offer the newest technological argument. B)Utilize E-mail offer to you technology followed and support by scheme. C)Offer message board, it leaves question that you care most transfer the technological exchanging area then, Let more professional personages discuss together.

Serve the request:
1. The request for the customer and question appearing are written down and reply in detail . 2. Guarantee to come to visit in the customer and leave the bright impression, set up friendly relation with the customer( I). Strictly observe" standard that the customer receives ". 3?￠Issues" report of customer service" on schedule and keeps the good relation with the customer every month, It make managing user, services, levels, The equipment is run , the technical development respect gets help. Through reporting make at file understand and last the service states of network specially users( suck trendses , policy industry; Marketing plan; The products are propagated; Marketing networking; The after-sale service is reported; Maintain analysis of cases).

Serve the purpose :
1. Understand using the suggestion and suggestion of after-sale service to the products of user, Understand user's demand for the products is and to the new service The demand for the function. 2. Solve the knotty problem, exchange the suggestion each other, strengthen the relation with customer. Understand user's question, demand of various fields, offer the satisfied answer. 3. Understand that the customer is to the products, after-sale service satisfaction. Take the way: Design customer's satisfaction questionnaire, go on once each quarter by way of posting. 4. Strengthen customer's relation, obtain demand information of the products, service. Take the way: The discussion of the special problem, solve the problem. Hold the special meeting , sell the activity at a discount.